FAQ
Find the answers to the most frequently asked questions here!
Shipping & Delivery
Our standard processing time is 3-5 business days and the average shipping time is 9-10 business days. You should receive your order within 12-15 business days!
Once your order is shipped out, you will receive an email with the tracking information. You can use the tracking information to see all the delivery updates.
No, we offer free shipping on all orders!
Occasionally, when an order contains multiple items, we ship them separately to reduce costs and speed up delivery times.
Returns
Yes, if you want to return your order, please contact customer service to register your return. You will be provided with the return form to return your order.
You can return your order within 14 days after receipt.
Yes and no, it depends on the situation. If you want tot return your item because it arrived damaged, then we will bear the return costs. However, for normal returns, the return costs are borne by the customer.
After we received your return shipment, we will process a refund within 3-5 days.
B2B
Yes! If you are interested in placing a business order, please send your details to info@homeyst.com. One of our managers will contact you within 24 hours.
Certainly! For large orders, we start production in the factory. Please note that for orders of more than 200 items, the shipping time may be a few days longer than originally stated in our shipping policy.
Yes we do! The B2B discount depends on the size of the order. For exact prices, please send us an email at info@homeyst.com.
Invoicing & Service
Yes! Please send us an email to info@homeyst.com, and we will forward the invoice manually.
No, we do not offer services like installation or maintenance. Our service covers reshipments, warranties, and delivery issues.
If you have not found an answer to your question, we recommend sending an email to info@homeyst.com. We will be happy to help you with any questions or uncertainties you may have!
